Safeguarding & Whistleblowing

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Who to speak to?

If you have a concern about the safety or wellbeing of someone we support, please contact one of our lead officers:

Michael Case
Regional Manager
📞 0161 428 1086
📱 07725 794 204

Alex Beales
Director of Quality & Compliance
📞 0161 428 1086
📱 07581 230 539

Head Office Address:
City Care Partnership
Fourways
Cleworth Hall Lane
Tyldesley
Greater Manchester
M29 8WS

Out-of-Hours Emergency (24/7): 📱07557 853 307

Safeguarding Adults

At City Care Partnership, safeguarding is everyone’s responsibility. We are committed to protecting the people we support from abuse, neglect, exploitation and improper treatment.

Safeguarding means protecting a person’s right to live safely and free from abuse and neglect. Our approach is proactive, open and person-centred. We listen to people, respect their wishes and involve them as fully as possible in decisions about their safety and wellbeing.

What is abuse?

Abuse is a violation of a person’s human and civil rights. It may be a single incident, repeated acts or a failure to provide appropriate care or protection. Abuse does not always cause a visible injury. Changes in a person’s behaviour, communication, emotional wellbeing or usual routines may indicate that something is wrong.

The Care Act recognises ten main categories of abuse:

Physical abuse
Domestic abuse
Sexual abuse
Psychological or emotional abuse
Financial or material abuse
Modern slavery
Discriminatory abuse
Organisational abuse
Neglect and acts of omission
Self-neglect

Complex safeguarding and radicalisation

In line with Manchester’s safeguarding policy and procedures, we recognise complex safeguarding and radicalisation as areas requiring particular awareness and coordinated action.

Complex safeguarding may involve overlapping risks, organised abuse or exploitation outside a person’s home or care setting. This may include criminal or sexual exploitation, trafficking, mate crime, cuckooing and online abuse.

We also recognise the risk of radicalisation, including where someone may be targeted through personal relationships, organised groups or online activity. Staff report concerns in line with local safeguarding procedures and the Prevent duty.

Prevention, training and learning

All staff receive safeguarding training during their induction with regular updates appropriate to their role. Staff are supported to:

Recognise signs of abuse, neglect and exploitation
Identify changes when a person does not communicate verbally
Respond appropriately to disclosures or concerns
Report and record concerns promptly and factually
Challenge poor practice and follow escalation procedures

Safeguarding is reinforced through supervision, management oversight and ongoing learning. We work with people, families, advocates, placing authorities, health professionals, safeguarding teams and the police.

Speak Up, Speak Out

We encourage people we support, staff, families, advocates and visitors to raise concerns. We will listen, take concerns seriously and act promptly.

If someone is in immediate danger, call 999. If a crime may have occurred but there is no immediate danger, contact the police on 101. Concerns can also be reported directly to the relevant local authority adult safeguarding service.

The Service User Sub-group of the Cheshire East Safeguarding Adults Board created this spoken word video working with the Axis Arts Centre at Crewe Campus, Manchester Metropolitan University.

Responding to safeguarding concerns

City Care Partnership takes every safeguarding concern seriously.

We will listen, act promptly and take proportionate steps to protect the person and anyone else who may be at risk.

We work in accordance with the Care Act 2014, CQC requirements and the current safeguarding procedures of the relevant local authority.

When a concern is raised, we will:

Listen to the person and consider their wishes
• Take immediate action where someone may be at risk
• Record and report the concern promptly and factually
• Refer concerns to the relevant local authority safeguarding team
• Contact the police where a crime may have been committed
• Notify CQC where required
• Cooperate fully with any safeguarding enquiry or investigation
• Review what happened and act on any learning

If an allegation concerns a member of staff, immediate action will be taken to assess and manage any risk.

Any protective or employment action will be proportionate and considered in accordance with safeguarding requirements and City Care Partnership procedures.

If you feel your concerns have not been acted on or taken seriously

Please contact a City Care Partnership Director or report it directly to the relevant local authority adult safeguarding service.

You do not need to raise a concern with City Care Partnership before contacting the local authority, the police or CQC.

If someone is in immediate danger, call 999. If a crime may have occurred but there is no immediate danger, call the police on 101.

Adult safeguarding concerns can be reported to:

Manchester: 0161 234 5001
Manchester adult safeguarding

Trafford: 0161 912 5135
Urgent concerns outside office hours: 0161 912 2000
Trafford adult safeguarding

Stockport: 0161 217 6029
Outside normal office hours: 0161 718 2118
Stockport adult safeguarding

Wigan: 01942 828777
Wigan adult safeguarding

Further information is available in City Care Partnership’s Safeguarding Adults Policy.

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