Safeguarding & Whistleblowing

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Who to speak to?

If you have a concern about the safety or wellbeing of someone we support, please contact one of our lead officers:

Michael Case
Regional Manager
📞 0161 428 1086
📱 07725 794 204

Alex Beales
Director of Quality & Compliance
📞 0161 428 1086
📱 07581 230 539

Head Office Address:
City Care Partnership
Fourways
Cleworth Hall Lane
Tyldesley
Greater Manchester
M29 8WS

Out-of-Hours Emergency (24/7): 📱07557 853 307

Safeguarding Adults

At City Care Partnership, safeguarding is everyone’s responsibility. We are committed to protecting the people we support from any form of abuse, neglect, or exploitation. Our approach is proactive, transparent and rooted in our core values — to champion diversity, challenge inequality, and ensure parity for all.

What Is Abuse?

Abuse is the violation of an individual’s human and civil rights by another person or persons. It may consist of a single act, repeated acts, or a failure to act to prevent harm. Abuse may or may not result in visible injury, but it always requires a response.

At City Care Partnership, we recognise that abuse can take many forms — including hidden or emerging forms of exploitation. We do not tolerate any of the following:

Physical abuse
Psychological or emotional abuse
Sexual abuse
Financial or material abuse
Neglect and acts of omission
Organisational abuse
Discriminatory abuse
Domestic abuse
Modern slavery
Self-neglect
Inhuman or degrading treatment (through deliberate intent, neglect or ignorance)
Complex safeguarding — where individuals, often vulnerable due to age or disability, are exploited through organised or targeted abuse such as criminal exploitation, sexual exploitation, radicalisation or trafficking

Complex safeguarding recognises that abuse may involve multiple risks and cross-agency concerns, particularly when exploitation is planned, hidden, or facilitated by networks or systems. We are committed to working in partnership with safeguarding boards, local authorities and police to identify and respond to these risks effectively.

Prevention Through Training and Culture

All staff receive robust safeguarding training during their induction, and this is refreshed regularly throughout employment. We support our teams to:

Recognise all forms of abuse, including in individuals who may not communicate verbally
Respond appropriately to disclosures, suspicions or concerns
Act with confidence and clarity in line with safeguarding procedures

Our teams are supported through regular supervision and ongoing learning. We work closely with other agencies — such as placing authorities, GPs, hospitals and schools — and do not operate in isolation.

Speak Up, Speak Out

Our culture does not tolerate abuse, neglect or exploitation including;

Discriminatory abuse
Domestic abuse,
Financial and material abuse
Modern slavery
Neglect and acts of omission
Organisational abuse
Physical abuse,
Psychological abuse
Self-neglect
Sexual abuse
Inhuman or degrading treatment through deliberate intent, negligence or ignorance

We actively promote a culture where abuse, neglect or exploitation is never tolerated. Staff, families and individuals are encouraged to raise concerns. We will always listen, and we will always act.

The Service User Sub-group of the Cheshire East Safeguarding Adults Board created this spoken word video working with the Axis Arts Centre at Crewe Campus, Manchester Metropolitan University.

Responding to allegations of abuse

City Care adheres to the Manchester Safeguarding Adults Board Multi-Agency Policy (2015) and follows all agreed safeguarding procedures. For full policy details, visit the Manchester Safeguarding Adults Board website.

Our Responsibilities

We will:
- Facilitate and respond to all safeguarding concerns
- Report any allegations to the purchasing authority’s designated safeguarding officer
- Inform the police where a crime may have been committed
- Notify the Care Quality Commission (CQC) within 24 hours where police are involved

Reporting a Disclosure

If someone discloses abuse:
- Reassure them — they have done the right thing
- Do not ask leading questions
- Record the facts clearly and immediately
- Inform a senior staff member or the Registered Manager without delay

If a Staff Member Is Alleged to Have Abused

If an allegation is made against a City Care staff member:
- They will be immediately removed from the setting where the alleged victim lives
- A decision will be made about suspension or supervised duties
- The decision will remain at City Care’s discretion until the investigation concludes
- The staff member will receive information and appropriate support, but must not contact anyone involved in the investigation

Our Commitment to Safeguarding

We are here to protect. We are here to listen. At City Care Partnership, safeguarding is not just a policy — it’s a promise. We are committed to making a real and lasting difference in people’s lives, by ensuring they are safe, valued, and supported to live well.

If you feel your concerns have not been acted on or taken seriously then contact:

In the first instance contact a Director at City Care.

Safeguarding Referral Contact Information – Greater Manchester

Manchester

Emergency

Call 999 (immediate danger) or 101 (non-emergency).

Contact Centre

Manchester Contact Centre – Open 24/7
Phone: 0161 234 5001
Email: socialcare@manchester.gov.uk
Online Referral: https://www.manchester.gov.uk/xfp/form/2038

You can report concerns anonymously. If you're unsure, it's better to report so that professionals can assess the situation.

Trafford

Emergency

Call 999 (immediate danger) or 101 (non-emergency).

Adult Protection Line

Monday to Friday, 8:30 AM – 4:30 PM
Phone: 0161 912 5135
Email: AdultSafeguardingHub@trafford.gov.uk
Online Portal: https://myway.trafford.gov.uk/

General Enquiries

Email: AdultSocialCare@trafford.gov.uk

Provide as much detail as possible about the concern, including the individual's name, address, and nature of the concern.

Stockport

Emergency

Call 999 (immediate danger) or 101 (non-emergency).

Safeguarding Contact

Phone: 0161 217 6029 (Mon–Thu 8:30–17:00, Fri until 16:30)
Minicom: 0161 217 6024
Out of Hours: 0161 718 2118
Report Online: https://www.stockport.gov.uk/report-suspected-abuse-or-neglect

Professional Reporting

Report a concern as a professional: https://www.stockport.gov.uk/start/report-a-concern-about-abuse-of-an-adult-professionals-only

Position of Trust Concerns

Raise concerns: https://www.stockport.gov.uk/start/raise-concerns-position-of-trust

Wigan

Emergency

Call 999 (immediate danger) or 101 (non-emergency).

Wigan Safeguarding Adults Team

Phone: 01942 828777
Out of Hours: 01942 828777
Email: safeguardingadults@wigan.gov.uk
Website: https://www.wigan.gov.uk/Resident/Health-Social-Care/Adults/Safeguarding-adults.aspx

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