Safeguarding & Whistleblowing

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Who to speak to?

The lead officers for City Care who will respond and investigate allegations of
abuse are:

Michael Case

Regional Manager

0161 428 1086

07725 794 204

Alex Beales

Director of Quality & Compliance

0161 428 1086

07581 230 539

both are based at our head office:

Fourways,

Cleworth Hall Lane,

Tyldsley,

Greater Manchester,

M29 8ws

Out of hours

07557 853307

is our 24hr emergency response number

Safeguarding Adults

Our values are to champion diversity and challenge inequality. It is all our responsibility to safeguard the people we support from any form of abuse or exploitation.

Definition of abuse

Abuse is the violation of an individual's human and civil rights by any other person or persons.

This occurs in many forms and may consist of a single act or repeated acts. It may also be shown by a failure to act in order to prevent abuse occurring. Abuse may, or may not, result in the person being physically injured or ill.

Prevention of abuse

Through an induction programme for new staff within their first 6 months, and to be refreshed regularly throughout their employment, staff will be supported and trained:

In the recognition and prevention of abuse and in identifying the manifestation of abuse syndromes in people who are unable to communicate
To deal with disclosures or suspicions of abuse

Staff will be provided with regular formal supervision and on-going support in the job.

The registered manager and staff will have routine links with other agencies concerned with the well-being of those we support e.g. the placing authority, schools, hospitals, general practitioners and will not work in isolation from them.

Speak Up, Speak Out

Our culture does not tolerate abuse, neglect or exploitation including;

Discriminatory abuse
Domestic abuse,
Financial and material abuse
Modern slavery
Neglect and acts of omission
Organisational abuse
Physical abuse,
Psychological abuse
Self-neglect
Sexual abuse
Inhuman or degrading treatment through deliberate intent, negligence or ignorance

The Service User Sub-group of the Cheshire East Safeguarding Adults Board created this spoken word video working with the Axis Arts Centre at Crewe Campus, Manchester Metropolitan University.

Responding to allegations of abuse

Roles

City Care will also adhere to any multi-agency-agreed approach to the protection of adults, including any policy arising from Manchester Safeguarding Adults Board Multi Agency Policy 2015 see Manchester Safeguarding Adults Board for more information

City Care is responsible for ensuring that reports of possible abuse are both facilitated and responded to. We are also responsible for bringing any allegation of abuse to the attention of a designated officer representing the purchasing authority and the police, where this is appropriate.

The purchasing authority will provide appropriate assistance in investigating and responding to allegations of abuse.

If a crime has been committed then the police should be informed immediately. The police will lead all criminal investigations.

All disclosures or allegations of abuse should be recorded in writing. The individual involved should be reassured but not questioned.

The Registered manager will inform CQC of any allegations which are reported to the police within 24 hours of them being notified.

If anyone feels that their concerns have not been listened to or acted upon then they should inform a Director in the organisation.

If you feel your concerns have not been acted on or taken seriously then contact:

Manchester Contact Centre

Telephone: 0161 234 5001 (open 24 hours a day, seven days a week)

Email: mcsreply@manchester.gov.uk

Secure email: socialcare@manchester.gcsx.gov.uk (if you are sending sensitive information)

SMS Text: 07860 003160

A formal investigation under Section 42 Care Act 2014 will be held. From this point any further actions will be carried out by joint agreement, except where there is police involvement where the police will decide the appropriate investigation.

Where a disclosure or allegation is made against a staff member from City Care, that staff member will be removed from the workplace where the alleged victim resides.

It will be decided if the staff member concerned should be suspended or placed in a supervised workplace. This decision is at the discretion of City Care until a full investigation has been held.

Members of Staff subject to allegations made against them will have access to information and support during the process of the investigation although they should not contact colleagues who may be involved in the investigation.

News

Skills for Care create whole new film from hike footage!

On a recent Bimble we were joined by a film crew from Skills for Care.

LEARN MORE >

Skills for Care create whole new film from hike footage!

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